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Neubauer Artists
Neubauer Artists
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  • HOME
  • ABOUT US
    • WHO WE ARE
    • ARTISTS
    • IMG MODELS
    • PARTNERS
    • FOUNDER
  • NEUBAUER STUDIOS
    • NEUBAUER STUDIOS
    • STUDIO GEORGE NYC
    • 160 / 90
    • METROPOLIS CINEMA
  • TAKEOUTS
  • VBET
  • MAGAZINES
    • GEORGE V MAGAZINE
    • GARAGE MAGAZINE
    • 032c MAGAZINE
  • FASHION
    • 16ARLINGTON
    • STRADIVARIUS
    • HELENA RUBINSTEIN
  • MUSIC
    • GEORGE RADIO FM NZ
    • NEUBAUER ARTISTS RADIOS
  • OWNERSHIPS
    • TORRES REAL ESTATE
    • THE GOTHAM HOTEL
  • TV
    • 24FASHION TV
    • NETFLIX
  • GEORGE V BANK
    • GEORGE V BANK
    • VISA V PAY Card
  • JEWELRY
    • TORRES JEWELRY
    • NEUBAUER JEWELRY
    • VIVARA By George & Gisele
  • GEORGE FOUNDATION
  • THE GEORGE INSTITUTE
  • CAMPAIGNS
    • #STOPTHEDROPOUT
    • AGAINST HARASSMENT
    • "BECAUSE YOU'RE WORTH IT”
    • MENTAL HEALTH FOR ARTISTS
  • COMMITMENTS
    • CLIMATE CHANGE FIGHT
    • VIOLENCE AGAINST WOMEN
    • FND BETTENCOURT SCHUELLER
    • FEEDING AMERICA
    • BABY2BABY CHARITY
    • PROMOTING DIVERSITY
  • VENTURES
    • PRINCIPE NYC BY JORGE V
    • LOLAVIE By J. Aniston
    • JORGE LIFESTYLE
    • DELOLA by J. Lopez
    • THE OUTSET By Johannsson
    • G. LABEL By G. Paltrow
    • SKIMS By K. Kardashian
    • DR. MARTEENS By Jorge V
    • JORGE. By Jorge V
    • SHOES By N. Hilton
    • 818 TEQUILA By K. Jenner
    • GEORGE V By Jorge V
    • THEO AND GEORGE By Katie
    • GEORGE AT THE COVE
    • GEORGE MUSIC LOUNGE
    • MARILYN'S BAR
    • MERCH by Jorge V
    • PRINCE TENNIS
  • SECURITY
  • ADVERTISE / PARTNERSHIP

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TERMS OF SALES

Terms of Service

PAYMENTS

We accept VISA, MASTERCARD, AMERICAN EXPRESS, JCB, DINNERS CLUB, DISCOVER, credit and debit cards. We do not accept payments by check, cash, bank transfer, money order or gift check for online purchases. Customers can pay with any form of payment through their GPAY and APPLE PAY at checkout. All payment transactions are secure. Our website uses SSL encryption technology to ensure that your personal and payment information is safe and protected. All sales are tax-free for the customer (tax surcharge - VAT) since we ship from multiple locations in Europe.


DELIVERIES

We only accept orders for delivery to addresses in Europe, Middle East, China, Hong Kong, South Korea, Japan, Scandinavia, United States, Australia, New Zealand and Canada. We do not send to addresses of mailboxes separated or outside those territories. We process up to 72 hours (3 business days), all orders confirmed by 5 p.m. (business days), whose items are available in stock. For custom parts, it takes an additional 5 working days (in addition to the standard delivery estimate) for your order to be processed. The delivery is Free and Return shipping for orders over $500 dollars.


IMPORTANT:

1. Neubauer Artists has a protocol of delivery agreement with DHL Express and FedEx.

2. Delivery estimates are only indicative and are subject to the approval of your order. 


Working days are defined from Monday to Friday, from 9 a.m. to 5 p.m., except holidays. 


Please note that deliveries may take longer for certain remote areas or if your order requires additional security validation.


FOR YOUR CONSIDERATION

The images are stock photographs and the colors and sizes may not exactly match on actual products, based on the camera lens from the stock photography and the original product.


RETURN POLICY

Exchanges and returns are accepted up to 15 days after receipt of the ordered part(s), and after this period Neubauer Artists reserves the right to exchange only the defective or non-conforming part(s).


Exchanges or returns of custom parts are not accepted. The part(s) must be returned in perfect condition, unused, with all accessories (certificates, manuals, etc.) shipped in the original packaging, as described in this Exchange and Return Policy.


To return or exchange items from your order, you just need to contact us about your decision, as long as you respect the conditions of this Exchange and Return Policy. 

The online exchange will always imply a return of the item(s) and the making of a new purchase.


How to make an exchange or return?

After the parts are inspected by Neubauer Artists Jewelry, and your return or exchange request is accepted, your refund will be processed within a maximum of 30 days, through the same payment method you used in the initial transaction.

SALES PRIVACY POLICY

■ Article 1. 

Personal information collected and the means of collection


A. Information we collect


• The Company collects the following data for the purpose of membership sign-ups, consultations, and service applications.


• When signing up for membership: Name, ID, Password, Email.


• Membership and e-commerce service is not for use by any minors (defined as those who are not at least 14 years of age)


• When applying for services: Address, payment information


• Information collected through use of online services or the processing process: use record, access log, cookies, connecting IP information, payment record, unruly use, and others.


B. Means of collecting personal information


• Personal information is collected through the website, letter, message boards, e-mail, event entries, delivery request forms, phone, fax, and generated data collection tool.


■ Article 2. Purpose of collection and use of personal information

The Company collects personal information for the following purposes and use.

• Provision of services obligated by fulfillment of contract and the payment that follows

Supply content, purchase and payment, delivery of goods, billing statements and others, user verifications for financial transactions and financial services.


• Member management


Identify user to access members-only services, verify user, prevent unauthorized use, check membership subscription.


•  Membership and e-commerce service is not for use by any minors (defined as those who are not at least 14 years of age)


• Marketing and promotional use


Delivery of events and unsolicited advertisements; gain a statistical understanding of the members’ frequency of access to and use of site.


■ Article 3. 

Period of possession and utilization of personal information


•  As a general rule, once the personal data has fulfilled the purposes for which they were collected, they are to be immediately discarded. Except for the following that will be retained for certain periods for reasons noted below.


A. Information held according to the Company’s internal policies


Even when a member has canceled his/her membership, the member’s personal information may be retained for 5 years from the date of cancelation in order to resolve future disputes, to cooperate with the requests of law enforcement agencies, and to prevent the recurrence of fraudulent uses by unruly members. 


B. Grounds for holding personal information according to applicable statutes


If retention of personal information is deemed necessary to operate in accordance to the provisions of relevant laws and regulations, including the Act on Consumer Protection in Electronic Commerce, then they will be held in possession by the Company for a certain period of time set by the relevant laws as noted below.


• Records related to contracts or withdrawal of subscription:


• Purpose of possession: Act on Consumer Protection in Electronic Commerce

• Records related to payment and supply of goods

• Records related to consumer complaints or dispute settlement

• Purpose of possession: Act on Consumer Protection in Electronic Commerce

•  Possession period: 3 years

• Records of log

• Purpose of possession: Protection of Communications Secrets Act


■ Article 4. 

Procedures and methods of discarding personal information


As a general rule, once the personal data has fulfilled the purposes for which they were collected, they are immediately discarded. The procedure and method to discard is detailed below.


• Discarding procedure


Following the cause for information protection according to the internal policies or related statutes, once the personal data has fulfilled the purposes they will be transferred to a separate database(DB) (or filed separately in a folder if in paper form), then it will be discarded after a certain period of time. Personal information that is transferred to a separate DB will not be used for any other purposes except in the case of the law.


• Discarding method


Use technical method to stop reproduction of personal information saved in electronic form.


■ Article 5. 

Disclosing personal information


As a general rule, the Company shall not disclose user’s personal information to any external party except for the cases below.


• Prior consent from user


• Following the legislation rule or when law enforcement agencies require such information for investigative purposes during the process as prescribed by the law.


■ Article 6. Consignment of collected personal information


For the provision of services, the Company consigns collected personal information to specialized companies detailed below.

• Consignee: [ LOGISTICS, DHL, FEDEX ]

• Details of consignment: [Shipping & Return Service]

• Details of consignment: [Payment Gateway]

• Consignee: [ GoDaddy Payments Inc]

• Details of consignment: [Email Service]

• Consignee: [Twitter: Channel Corporation]

• Details of consignment: [Chatbot Response]


■ Article 7. 

The rights of users and legal representatives and methods of exercising those rights


• The user may view or edit his/her personal information and request to terminate membership at any time.


• To view or edit a user’s personal information, click on ‘Edit Personal Information’ (or ‘Edit Member Information’) and to cancel subscription (terminate membership) click on ‘Terminate Membership.’ Upon clicking, you’ll be directed to an identification process before you can directly access, correct, or cancel membership.


• User may contact the chief privacy officer by letter, telephone or email, and necessary actions will be taken.


• Should a user request corrections on errors of personal information, the Company shall not use or provide any personal information until a correction is made. In addition, if the wrong personal information has already been provided to a third party, the Company shall immediately notify them so that a proper correction can be made.


• If personal information is canceled or deleted upon request of user, the Company will comply with the terms specified under “Period of possession and utilization of personal information,” and prohibit disclosure or use for any other purposes.


■ Article 8. Install, manage and deny operation of device for automatic collection of personal information


The Company uses ‘cookies’ that frequently save and retrieve your information. A cookie is a very small text file that the server, used to operate the Company’s website, sends to your browser. The file is saved in the hard disk of your computer.


The Company uses cookies for the following purposes:

• Use and purpose of cookies


•  To analyze the frequencies of a member and non-member’s visit, understand user’s preferences and interests and track user’s footprints, and carry out target marketing and provide customized service by checking level of participation in various events and number of visits.


• You have the right of choice in regards to the installation of cookies. Accordingly, you may allow all cookies by modifying your cookie settings, go through a confirmation process whenever a cookie is saved, or refuse to have all cookies saved.


• Settings to reject establishment of cookies


•  To reject establishment of cookies, select options on your web browser and change your settings to allow all cookies, go through a verification process before saving cookies, or reject to save all cookies.


•  Example (For Internet Explorer) - Go to ‘Tools’ located on the top of Web Browser > Internet Options > Privacy


•  However, there may be certain difficulties in using the services if you reject the installment of cookies.


■ Article 9. 

Civil services with respect to personal information


To protect your personal information and deal with complaints related to personal information, the Company has appointed the following department and chief privacy officer.


• You may report all complaints related to privacy protection, in using the Company’s service, to the chief privacy officer or the department in charge.


• The Company shall provide prompt and sufficient answers to your report.


• For further consultation or report on other privacy infringements, contact the following the following agencies.


•  Privacy Rights Violation Complaint Cente

•  Cybercrime Investigation Department, Supreme Prosecutor’s Office

•  Cyber Bureau, National Police Agency


■ Article 10. Duty to notify


The Company shall notify users of any changes to this privacy policy through the website (or through individual notifications).


• This privacy policy was updated in 2023.08.29 and will be enforced starting 2023.09.07

JORGE LIMITED PLC

THE GEORGE INSTITUTE FOR GLOBAL HEALTH

ALL RIGHTS RESERVED

© 1987-2024 BAUER MEDIA GROUP PTY. LTD.

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